Tuesday , January 31 2023

Staples Warehouse Jobs – Credit and Collections Representative

Website Staples

Job Description:

Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication.


Job Responsibilities:

  • Coordinate timely resolve with Customer Care, Sales and/or Operations for account issues that may include but are not limited to, disputed deliveries, returns and credits. 20%
  • Month end reporting and regular review of assigned account portfolio with Credit Manager. 10%
  • Prepare and send Past Due notices and reports. 5%
  • General filing and correspondence. 5%
  • Collect and follow up aged accounts receivable, monitor payment trends and affect corrective measures for overdue accounts as required. Ensure the customer operates and maintains the credit account within terms and conditions of sale/service or contract. Serve as the contact/liaison for the assigned account portfolio. 30%
  • Review/recommend credit limits to increase/decrease, suspend credit privileges and reinstatement of credit privileges. Communicate/escalate credit concerns as required with accounts that present credit risk/loss, require credit hold or third party collection. Request or effect credit account information changes. Communicate timely and relevant information to Sales. Effect detailed collection/credit system notes for all account activity and maintains credit history files. Review, resolve (if applicable) and recommend release credit hold orders. 30%

Job Requirements:

  • Previous experience in related position and enrolled in or completed C.C.P. Designation program.
  • Excellent communication skills, both verbal and written in English and French.
  • Ability to work independently, while supporting team initiatives/objectives and meeting deadlines.
  • Strong detail orientation and accurate data entry skills.
  • Professional manner, customer care focus and strong interpersonal skills.
  • High School Diploma or GED
  • C.C.P. or Related Courses
  • Superior problem solving, analytical and reconciliation skills.
  • Demonstrated strength in negotiation and organizational skills.
  • Effect time management skills with the ability to manage multiple priorities.
  • Proficient computer skills with Word, Excel, and Outlook.

Job Details:

Company: Staples

Vacancy Type: Full Time

Job Location: Boucherville, QC

Application Deadline: N/A

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