Tuesday , January 31 2023

Staples Careers – Transportation Supervisor

Website Staples

Job Description:

This position supports both the Transportation and Furniture Team. Responsible for supervising and scheduling daily driver activities related to all deliveries including installation and repair of furniture products. Ensures that all orders are delivered the next day; proof-of-deliveries and customer signatures are obtained; returns are picked up and proper documentation completed.

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Job Responsibilities:

  • Develops work schedules by determining driver workload based on number of drivers, number of deliveries and pickups.
  • Downloads daily delivery confirmations from driver’s MPOD. Review delivery manifests with driver for verification against deliveries scheduled on a daily basis.
  • Serves as the contact person for driver accidents. Promptly completes accident reports for all incidents, both vehicle and employee.
  • Tracks vehicle tags and road permits for all company vehicles.
  • Assesses driver productivity on a daily basis and on occasion ride along with driver to assess route issues. Assess root cause to determine if delivery needs to be assigned to a different route or driver discipline and/or coaching needs to happen to resolve problem.
  • Creates daily report that outlines number of driver stops, pickups, desktop deliveries, package count, and mileage. Prepares and generates reports as needed for operations management.
  • Initiates personnel action and is able to provide clear, effective, timely and constructive feedback to employees, peers and management.
  • Responsible for training, hiring, disciplining and terminating drivers.
  • Provides direction to drivers on specific objectives and measures day-to-day goals and results. Keeps timesheets and personnel records.
  • Coordinates delivery of rush orders, special orders with LTL, line-haul, or common carriers. Coordinates the special handling of large outbound orders. Coordinates mid-directed merchandise to correct route and pick-up of returned merchandise.
  • Researches and implements fixes for undelivered packages and note reasons in computer system.
  • Pages drivers to obtain delivery status to notify customer service and/or sales personnel.
  • Supervises and directs the daily workflow activities related to scheduling, delivery, installation, service and repair activities of the furniture installation group. May direct workflow of Third-Party Furniture Installers during high volume projects.
  • Oversees activities related to pulling, staging, and loading of furniture into delivery vehicles.
  • Responsible for hiring, training, evaluating, disciplining, and terminating furniture delivery and installation employees. When using Third Party Furniture Installers this position will be responsible to maintain service levels with the vendor with regard to quality, accuracy, customer satisfaction and related performance metrics.
  • Coordinates with furniture sales team, design, operations, and project management team members on installation project dates and timelines.

Job Requirements:

  • Time management and organizational skills
  • Good leadership skills
  • Strong communication skills, both verbal and written
  • Strong interpersonal and customer relations skills
  • Minimum of three (3) years experience with delivery routes, and warehouse operations; or any equivalent combination of training, education, and experience.
  • Previous lead or supervisory experience preferred.
  • Demonstrated competence in writing installation project and problem reports
  • Ability to manage customer relationships during the installation process
  • Ability to work under short lead-times and deadlines
  • Computer literacy including co
  • At least 21 years old with a valid drivers license required.
  • Good knowledge of OSHA and DOT regulations.
  • Prior experience with hand truck/dolly type equipment.
  • Ability to read construction prints and CAD installation drawings

Job Details:

Company: Staples

Vacancy Type: Full Time

Job Location: Coquitlam, BC

Application Deadline: N/A

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