Saturday , January 28 2023

Six Flags Application – Operations Supervisor

Website Six Flags

Job Description:

You lead the team that sets the first impression. Who gets them into the park with a smile on their face, and keeps it there no matter what troubles they face. You lead the team that handles our guest correspondence, and upsells the works when it comes to our tickets, passes and memberships. To create a team environment built on open communication, encouragement, and innovation; we need leaders who recognize high performance and reward innovation. Want in? As the Operations Supervisor for Admissions and Guest Relations at the Thrill Capital of New England…


Job Responsibilities:

  • Ensuring all Guest concerns, comments, and suggestions are addressed within guidelines established by Six Flags Corporate Guest Relations
  • Partnering across all departments to ensure delivery of a seamless Guest experience
  • Ensuring compliance with all standard operating procedures and safety standards as they relate to Six Flags policy and/or Federal or State guidelines
  • Ensuring the completion of Team Member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff
  • Working with the Operations Manager to develop and track annual operating budgets and business plans
  • Coordinating all off-season activities to include training, recruiting, and winterization functions
  • Overseeing the training and development of all Team Members within area of responsibility
  • Supervising operational functions related to the safe and efficient operation of Admission and Guest Relations Departments
  • Supervising seasonal Team Members, including hiring, discipline, rewards/recognition and termination decisions
  • Working closely with Marketing to create awareness and drive sales of season passes and memberships

Job Requirements:

  • Supervisory experience in theme park operations (3+ years preferred); ability to motivate and develop a team
  • Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
  • Knowledge, skills, and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job
  • Sense of fun
  • Proficiency with the Microsoft Office and willingness and ability to learn new programs
  • Strong work ethic, attention to detail, and commitment to safety
  • Strong communication skills and ability to read, speak, write, and understand the English language
  • Friendly, energetic, outgoing personality and ability to address guest concerns

Job Details:

Company:  Six Flags

Vacancy Type:  Full Time

Job Location: Springfield, MA, US

Application Deadline: N/A

Apply Here