Sears Holdings Employment – Store Director San Francisco

Job Description:

• The Store Director is responsible for executing the business plan in a market area. Key accountabilities include; achieving financial and customer service results, tailoring/orchestrating the marketing plan and go to market tactics to support local market conditions; recruit, hire, train, retain and the development and management of the showroom staff (Inside Sales & Customer Service associates).

Job Responsibilities:

• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Organize special promotions, displays and events.
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
• Maintain store staff by recruiting, selecting, orienting and training employees.
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows.
• Analyze sales figures and forecast future sales.
• Respond to customer complaints and comments.
• Immerse themselves in local markets and local trade associations.
• Manage all controllable costs to keep operations profitable.
• Update colleagues on business performance, new initiatives and other pertinent issues.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions.
• Determine sales strategy changes by reviewing operating and financial statements and departmental sales records.
• Conduct Bi-Weekly pipeline reviews with all sales people to ensure proper follow up and optimum conversion ratio.
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

Job Requirements:

• Knowledge of business to business selling.
• Knowledge of the home appliance and/or plumbing and construction industry.
• Experience in leading and managing a sales team.
• Demonstrated ability to achieve results through others.
• Proven track record of developing associates, building and maintaining a team.
• Understanding how to forecast, budget, and analyze business financial reports.
• Excellent communication and presentation skills.
• Ownership, Change Management, Teamwork, Building Relationships and Customer Satisfaction.

Qualification & Experience:

• HS Graduate or Equivalent
• Years of Related Experience: 1-2 Years
• License/Certificate Required: No
• Driver’s License Required: Yes
• Travel Requirements: None
• Age Requirement: 18+

Job Details:

Company: Sears

Vacancy Type:  Full Time

Job Location: San Francisco, CA, US

Application Deadline: N/A

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