Tuesday , January 31 2023

Ross Jobs – Assistant Store Manager

Website Ross

Job Description:

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.

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Job Responsibilities:

  • Represents and supports the Company brand at all times.
  • Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
  • Treats all Customers, Associates, and other leaders with respect.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Accepts special assignments as directed by Leadership.
  • Manages Store to ensure a clean, neat, easy to shop environment.
  • Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
  • Ensures compliance with all State, Local and Federal regulations.
  • Assists in recruiting, hiring, training and developing non-exempt Associates.
  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Communicates any variances to Company standards to the Store Manager.
  • Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • Ensures compliance of Ross personnel policies and procedures.
  • Assists with training Associates on Loss Prevention awareness and Store shortage goals.
  • Ensures proper scheduling of Associates to meet business objectives.

Job Requirements:

  • Certain assignments may require other qualifications and skills.
  • Ability to work evenings and weekends.
  • Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to set priorities and exercise independent judgment.
  • Maintain high quality of Customer service.
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Fluency in English.
  • Ability to occasionally push, pull and lift more than 25 lbs.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Two or more years of Store or Assistant Store Manager experience in a retail environment.

Job Details:

Company: Ross

Vacancy Type: Full Time

Job Location: Sevierville, TN

Application Deadline: N/A

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