Tuesday , January 31 2023

Nordstrom Internship – Asset Protection

Website Nordstrom

Job Description:

The ideal Asset Protection Agent prevents the loss of company property while maintaining a safe business environment. Supports store efforts in providing the best customer service within a controlled environment to support maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Agent detects and apprehends shoplifters and dishonest employees.

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Job Responsibilities:

  • Monitor and conduct surveillance of customer behavior for indicators of theft
  • Conduct investigations of fraudulent gift card and credit card activity
  • Respond to and report all store security and emergency situations
  • Prepare and submit prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other illegal activities,
  • Conduct external and internal investigations utilizing available information to track, mitigate and resolve theft
  • Monitor, conduct surveillance and educate store employees on indicators of Organized Retail Crime (ORC) activity, grab & runs and high impact theft
  • Maintain the general safety and security of customers, employees, and the store
  • Understand and maintain rigorous compliance with the law and company policy regarding apprehensions, searches and seizures and the preservation of evidence.
  • Reduce and control loss of inventory through audits, training, and store awareness
  • Monitor and interpret key performance indicators (KPIs) and exception-based reporting to help reduce loss, proactively identify trends, and root cause in high shrink locations
  • Recover stolen merchandise and apprehend individuals for theft and illegal activity while following all safety precautions

Job Requirements:

  • Good interpersonal skills
  • The ability to make, and be accountable for, decisions in a fast-paced environment
  • Use two-way radio communication devices to maintain contact with asset protection / leadership to confirm safety
  • Have solid verbal and written skills
  • The ability to work a flexible schedule based on business needs
  • Demonstrate knowledge of Emergency Response and Preparation
  • Apply strong analytical and problem solving skills in day to day tasks
  • Possess strong ethics and can maintain confidential information.
  • Accountability, initiative, and a high level of ownership
  • A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior
  • Possess excellent communication skills, with a focus on customer service across all levels of leadership

Job Details:

Company:  Nordstrom

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

Apply Here

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