Nordstrom Internship – Asset Protection

Job Description:

The ideal Asset Protection Agent prevents the loss of company property while maintaining a safe business environment. Supports store efforts in providing the best customer service within a controlled environment to support maximum sales at the highest profit rate attainable. Under general supervision and established procedures, the Asset Protection Agent detects and apprehends shoplifters and dishonest employees.

Job Responsibilities:

• Monitor and conduct surveillance of customer behavior for indicators of theft
• Conduct investigations of fraudulent gift card and credit card activity
• Respond to and report all store security and emergency situations
• Prepare and submit prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other illegal activities,
• Conduct external and internal investigations utilizing available information to track, mitigate and resolve theft
• Monitor, conduct surveillance and educate store employees on indicators of Organized Retail Crime (ORC) activity, grab & runs and high impact theft
• Maintain the general safety and security of customers, employees, and the store
• Understand and maintain rigorous compliance with the law and company policy regarding apprehensions, searches and seizures and the preservation of evidence.
• Reduce and control loss of inventory through audits, training, and store awareness
• Monitor and interpret key performance indicators (KPIs) and exception-based reporting to help reduce loss, proactively identify trends, and root cause in high shrink locations
• Recover stolen merchandise and apprehend individuals for theft and illegal activity while following all safety precautions

Job Requirements:

• Good interpersonal skills
• The ability to make, and be accountable for, decisions in a fast-paced environment
• Use two-way radio communication devices to maintain contact with asset protection / leadership to confirm safety
• Have solid verbal and written skills
• The ability to work a flexible schedule based on business needs
• Demonstrate knowledge of Emergency Response and Preparation
• Apply strong analytical and problem solving skills in day to day tasks
• Possess strong ethics and can maintain confidential information.
• Accountability, initiative, and a high level of ownership
• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior
• Possess excellent communication skills, with a focus on customer service across all levels of leadership

Job Details:

Company:  Nordstrom

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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