Saturday , February 4 2023

Nordstrom Internship – Customer Experience Specialist

Website Nordstrom

Job Description:

Nordstrom Local is a neighborhood service hub that provides customers more convenient choices to engage with Nordstrom’s range of services; from quick and easy returns to alterations. The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.


Job Responsibilities:

  • Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
  • Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc
  • For some shifts – responsible for opening and closing the building, following the proper security procedure
  • Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance
  • Welcome customers to Nordstrom Local by being an effective storyteller and skilled at engaging with diverse audiences
  • Quickly understand a customers’ needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
  • Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc

Job Requirements:

  • A high level of ownership, accountability and initiative
  • The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
  • The ability to quickly adapt to new initiatives, concepts, and services within the store
  • The ability to frequently lift and carry between 1- 25 lbs and occasionally 25- 50 lbs
  • Proven success in working in a fast pace environment with the ability to multi-task
  • A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more

Job Details:

Company:  Nordstrom

Vacancy Type:  Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

Apply Here