Saturday , February 4 2023

Loreal Jobs – Specialist II-Customer Svc

Website L'Oréal

Job Description:

Providing the highest level of service to our retailers is essential to the success of the organization. The main responsibility of this position is to efficiently manage the order process from receipt thru shipment. This role is responsible for identifying inefficiencies and proposing/implementing solutions thru analysis. The employee in this position is expected to independently manage their account(s) becoming an expert while understanding the impact their role has on the organization as a whole.


Job Responsibilities:

  • Appropriate action taken from analysis of received reports
  • Maintain accounts inclusive of order release, order block investigation, order shipment confirmation, lead time adherence and management of expedite requests
  • Manage order lifecycle from receipt thru shipment; inclusive of SAP transactions, data analysis, decision making, alternative option recommendations, root cause analysis/investigation, follow up and follow thru of open items
  • Take responsibility for customer satisfaction exceeding internal and external customer needs by utilizing a collaborative approach to build and maintain relationships and focus on priorities while under pressure
  • Collaborate with Inventory Management to achieve optimal service level on promotions, resolve order blocks, investigate cuts and product availability
  • Management of Month end order cycle to help in the execution of sales goals
  • Communicate and work with the DC and transportation regarding status, priority and expedited orders
  • Participate in Weekly/monthly calls with sales to review account status, upcoming promotions, troubleshoot challenges and discuss process improvement possibilities
  • Actively communicate as the liaison between internal and external contacts including retailers, sales admin, field sales, key account directors, finance, inventory management, transportation, retail collaboration, I&C, credit, deductions, receiving, returns and distribution to ensure order process efficiencies
  • Create and distribute daily reports shared with the team and management

Job Requirements:

  • Dependable and reliable self-starter
  • Ability to seek effective and efficient ways to achieve results
  • Excellent communication, interpersonal and organizational skills
  • Enthusiasm to work in a fast paced, team oriented environment
  • Ability to prioritize and handle multiple projects independently, simultaneously and with strong attention to detail
  • Ability to present data collected and analyzed to management and above
  • Proficient in Microsoft Suite with a focus on Excel
  • Strong analytical skills
  • College degree or equivalent work experience required
  • Minimum 1+ year(s) of experience in supply chain or related field preferred
  • Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions

Job Details:

Company: L’Oréal

Vacancy Type: Full Time

Job Location: Monmouth Junction, NJ, US

Application Deadline: N/A

Apply Here