
Website Kohl's
Job Description:
Kohl’s mission is to inspire and empower families to lead fulfilled lives; you are at the forefront for bringing this into action. You will create a first-class omnichannel experience by promoting a hospitality mentality in all areas of the store for Kohl’s Customers and Associates. You will play a large part in driving store sales and profit by ensuring customer satisfaction and brand standards through the hiring, training and development of associates in customer engagement, operations and merchandise presentation.
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Job Responsibilities:
- Create a hospitality mentality among all associates on the sales floor, creating a best in class customer experience
- Foster a collaborative and engaged environment, addressing and managing associate concerns
- Ensure associates adherence to Kohl’s policies and procedures
- Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising
- Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers
- Make informed decisions to support store expense management (e.g. payroll, productivity, shortage)
- Assess and allocate resources to support business and workload demands
- Communicate and educate associates on key priorities to support Sales, Service and Loyalty
- Demonstrate product knowledge, understanding customer demand and merchandising best practices to recommend selection and placement
- Lead the execution on all merchandising directives
- Assist and guide associates on the point of commerce process
- Recruit, interview and hire talent
- Continuously develop and coach all associates, including appraising their performance for the purpose of recommending and executing on promotions or other changes in position
- Collaborate with the store executive team to develop and execute associate retention strategies
- Collaborate with fellow store executives to identify trends and opportunities to make business recommendations
Job Requirements:
- Ability to lift 50 pounds on an occasional to frequent basis
- Experience working with all levels of management, building partnerships
- Strong organizational skills with the ability to multi-task
- Anticipate challenges and obstacles developing solutions to these problems
- Ability to occasionally work overnight
- Open and close the store on an as needed basis
- Demonstrated ability to lead and develop a large team of associates
- Ability to spend up to 100% of work time standing or moving about the sales floor
- Experience working in a fast paced and changing environment
- Multiple years experience managing a significant retail volume in a fast paced customer service environment
Job Details:
Company: Kohl’s
Vacancy Type: Temporary
Job Location: Macon, GA, US
Application Deadline: N/A
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