Tuesday , January 31 2023

Kaiser Permanente Careers – Appointment Clerk

Website Kaiser Permanente

Job Description:

This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information.


Job Responsibilities:

  • Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.
  • Assist in resolving problems related to duplicate medical record numbers.
  • Composes messages for physician/providers, RN’s or other medical staff based on member requests.
  • Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.
  • Operates in a high volume, highly structured call center environment by responding to incoming calls.
  • Determine if calls are urgent or emergent by listening to the member, following established guidelines, and then transferring the call to a RN when appropriate.
  • Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments.
  • Serve as resource persons to co-workers and assist in problem solving.
  • Train and orient new or less experienced personnel.
  • Perform data retrieval of computerized data.
  • Perform on-line inquiry functions.
  • Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and them makes appointment utilizing appropriate guidelines.
  • Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
  • Clear paper jams and other routine maintenance of printers/copiers.
  • Recommend procedure changes.
  • Prioritizes member needs and offers alternatives to members when appropriate.
  • Verify and update member demographics.
  • Initiate change forms for corrected medical record numbers.
  • Record and maintain activity logs.
  • Perform other activities and duties as directed.
  • Initiate change of physician requests.


Job Requirements:

  • Two (2) years of customer service experience in a service related industry, preferably healthcare.
  • Must be able to effectively communicate, verbally and in writing, in English.
  • Typing skills of 30 wpm.
  • Effective telephone communication skills and excellent interpersonal skills.
  • High school diploma or equivalent

Job Details:

Company:  Kaiser Permanente

Vacancy Type:  Full Time

Job Location: Bakersfield, CA, US

Application Deadline: N/A

Apply Here