JPMorgan Careers – Client Service Account Manager

Job Description:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Job Responsibilities:

• Manage KPIs, Metrics and other Country Business Objectives
• Support various transformation initiatives to enrich client experience
• Actively manage a number of identified top tier clients including Large Corporate and multinational corporations and support their banking needs
• Conduct regular Service review meetings and address complex inquiries and concerns from clients
• Visit Clients regularly and identify opportunities to improve product adoption across various products
• Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
• Track and understand impact of the regulatory changes on our clients and proactively work with them to comply with it

Job Requirements:

• Post Graduate degree holder with minimum 8 years of banking experience with minimum of 4 years in customer service or Sales/Relationship Management role
• Ability to work independently and achieve desired results
• Understanding of Global Cash Management products
• Good Inter-personal and relationship management skills
• Past dealing with Large Corporates and Multinational corporations a must
• Understanding of various aspects in clearing such as RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency Clearing

Job Details:

Company:  J.P. Morgan

Vacancy Type:  Full Time

Job Location: New Delhi, India

Application Deadline: N/A

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