HSBC Recruitment – Senior Client Implementation Manager

Job Description:

As the GLCM Client Implementation Manager you would be responsible for implementing global liquidity and cash management products/services. You would develop positive relationships with our clients to understand their goals and objectives resulting in a deeper and stronger relationship. If you are a seasoned professional with experience in cross functional activities including implementation, integration, client support, operations, sales & product management, you should take a look!

Job Responsibilities:

• Partner with sales to conduct scope/discovery meetings with client to develop solutions and strategies that align with the client’s business and technical needs.
• Act as a single point of contact for clients during the process. Take ownership, lead and supervise client issues/problems and work with the client and internal customers to resolve.
• Ensure implementation scope is fully articulated and agreed with clients, project team and all key collaborators.
• Develop an Implementation Scope Document/Project Plan outlining clear scope of work with milestones, deliverables and timelines for internal and external partners, including clients.
• Drive deals through the implementation process as quickly and efficiently as possible to enable speed to revenue realization.
• Prepare Client Handover document and conduct a warm handoff to Client Service and Production Support as applicable.
• Advocate for the client across the HSBC network of more than 68 markets during the implementation process to ensure the implementation proceeds at pace.
• Run projects via the GLCM Deal Management Framework and standard methodologies to meet the objectives as defined by the Implementation Scope Document/Project Plan.

Job Requirements:

• Solid understanding of Global Liquidity and Cash Management (GLCM) products and services or other relevant industry expertise.
• Strong project management background, handling sophisticated and fast paced client projects.
• Excellent time management, planning and organizational skills.
• Strong focus on client experience and client success.
• Ability to own a high workload.
• Excellent analytical skills and attention to details.
• Ability to mobilize internal partners and resources to quickly understand and resolve client issues.
• Collaborative team work and partnership across various teams to ensure client success.
• Excellent interpersonal skills and ability to interact and build relationships with internal and external customers.
• Willingness to learn and adaptable to organizational change.
• Continuously look for innovative ways to improve business outcomes and make valuable contributions to clients, partners and colleagues.
• Evaluate customer information to identify and achieve ways to differentiate and improve the client experience and ensure client success.

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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