HSBC Jobs – Operations Officer

Job Description:

HSBC is following Canadian government guidelines to stop the spread of COVID-19. We are keeping our customers, employees and job applicants safe through enhanced safety protocols undertaken at our branches, remote working where possible, mandatory vaccinations and video / telephone interviewing.

Job Responsibilities:

• Maintain superior and courteous service to internal and external contacts
• Continually reassess and ensure operational risks are minimized, internal controls are adhered to and regulatory and compliance requirements are met
• Maintain the levels of operational integrity required by HSBC Group, closely managing your individual and the collective performance of your wider team.
• Support onboarding of Small Business customers and ongoing customer management requirements (product/service fulfillment, documentation support, customer review support)
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
• Prepare and review credit documents for various Small Business Banking products and complete amendments as required
• Review and action product and operations related reports
• Assist with various queries, including newly on boarded clients and accounting integration

Job Requirements:

• Ability to adapt in a dynamic and fast-paced environment with a passion for developing a culture of empowerment
• Strong knowledge of products, services, policies and regulations of Small Business/Commercial Banking
• Well-developed communications, organizational, decision-making and customer service skills
• Strong analytical and critical thinking ability.
• Minimum of four years proven and progressive operational experience
• Proven ability to learn and operate new software and technology.
• Bachelor Degree in Business or related field desired
• High attention to detail with advanced time management and organizational skills.
• Operational understanding of the various functions in Retail Banking Wealth Management

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Vancouver, BC, CA

Application Deadline: N/A

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