Saturday , February 4 2023

Hilton Recruitment – Guest Service Manager

Website Hilton

Job Description:

A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.


Job Responsibilities:

A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards

As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.

  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Oversee the entire Guest Service/Front Office operation to maintain high standards
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Monitor staffing levels to meet cover business demands
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
  • Maintain good communication and working relationships with all hotel departments
  • Conduct monthly communication meetings and produce minutes
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Manage staff performance issues in compliance with company policies and procedures

Job Requirements:

  • Ability to work under pressure
  • High level of commercial awareness and sales capabilities
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
  • Commitment to delivering a high level of customer service
  • Previous experience of managing a department and Profit and Loss account
  • Accountable and resilient
  • High level of IT proficiency
  • Experience of managing people and developing people
  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • Excellent leadership, interpersonal and communication skills

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here