Saturday , January 28 2023

Cigna Employment – Customer Service Rep

Website Cigna

Job Description:

As an Intake Representative in eviCore healthcare’s Non-Clinical Call Center, you will serve as the main point of contact for inbound callers as you manage their benefits needs from start to finish. This includes processing requests for service, speaking with physicians’ offices and sites where the procedures will take place, as well as capturing and entering the necessary demographic and medical information in order to build the case file. You will also provide status updates and serve as a liaison to our clinical staff when needed.

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Job Responsibilities:

  • Work with sites, patients and physician’s offices to investigate and resolve any pre-certification questions or concerns and preempt unanticipated issues
  • Provide professional, courteous and accurate information to all callers
  • Process Review of Service Request notifications that do not require certification of medical necessity
  • Promptly transfer Review of Services calls which cannot be completed via the formal script to a Clinical First Level Reviewer or Medical Reviewer for completion

Job Requirements:

  • The ability to work independently and as a reliable team member
  • An upbeat attitude with a coachable persona
  • Inquisitiveness and the desire to continually learn and improve
  • A strong customer service orientation and commitment to providing outstanding service
  • Strong attention to detail
  • Professionalism and a strong work ethic; the ability to excel and meet your responsibilities in a highly structured environment

Job Details:

Company:  Cigna

Vacancy Type:  Full Time

Job Location: Columbia, SC, US

Application Deadline: N/A

Apply Here

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