Saturday , February 4 2023

Bt Jobs in Glasgow – Sr Sales Account Manager

Website BT

Job Description:

The Senior Sales Account Manager will be responsible for profitably retaining, developing and growing a portfolio of the largest and most complex CPS existing customer accounts

This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be responsible for strong account Development Plans (ADP) for all accounts with the creation of an account/win plan for all re-sign and growth opportunities, strongly influencing the account strategy for the relevant industry verticals and demonstrating required actions and effective engagement of the virtual team.


Job Responsibilities:

  • To develop a strong understanding of the customer’s requirements and transformational roadmap ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it
  • Define, develop and own key customer relationships and customer contact strategy
  • Accountable for customer satisfaction improvements increasing Net Promoter score within the account
  • Accountable for developing successful, sustainable and profitable long-term relationship with the largest and most complex regional customers, to include responsibility for escalation management to appropriate level
  • Responsible for drawing on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers

Job Requirements:

  • Proven ability to develop and maintain an effective network of contacts and build relationships at senior levels of the customer/prospect organisation
  • Highly effective written and verbal communication skills
  • Strong commercial acumen and business understanding enabling achievement of profitable growth and retention results
  • Ability to articulate winning account plans and translate into tangible sales activities, successfully engaging virtual teams
  • Expert in interpersonal and stakeholder manager skills; As client partner for our most significant accounts, engages at the most senior levels (CxO) with customers and draws together senior stakeholders from Enterprise for board-to-board customer conversations
  • Expert level ability to influence and convince both external customers (to buy) and internal colleagues (both to support the sales process and address customer concerns in-life)

Job Details:

Company:  BT

Vacancy Type:  Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

Apply Here