American Airlines Jobs – Customer Service Agent

Job Description:

The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner.

Job Responsibilities:

• Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
• Provides for safe travel.
• Meets and dispatches aircraft within established times.
• Protects company property and revenue.
• Responds and assists during security and emergency situations.
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
• Follows internal/external policies and procedures.
• Uses organizational skills to perform multiple tasks within a limited time period.
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
• Interprets government rules and requirements for domestic and international travel or cargo shipments.
• Provides assistance to distressed passengers and customers.
• Is self-motivated and requires minimal supervision.

Job Requirements:

• Applicable valid driver’s license as required by local authorities
• Previous face to face Customer Service experience
• Working knowledge of Sabre or any other Passenger Service System
• Working in a fast pace environment
• High school diploma or GED or international equivalent
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Bilingual language skills required in some locations

Job Details:

Company:  American Airlines

Vacancy Type:  Full Time

Job Location: Ft. Lauderdale, FL, US

Application Deadline: N/A

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