Tuesday , January 31 2023


Website The Exchange

Job Description:

As a Supervisor in Hardlines, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.


Job Responsibilities:

  • Lead a culture of accountability through clear expectations
  • Ensure customers have an extraordinary experience while shopping
  • Promote a positive team and customer centric culture
  • Greet every customer with eye contact and smile in your authentic way
  • Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas

Job Requirements:

  • Excellent attention to detail
  • Able to lead teams to meet organizational objectives
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Basic computer skills
  • Excellent communication skills
  • Previous retail supervisory experience preferred
  • Able to think quickly on the spot to answer customer questions
  • Able to share brand knowledge
  • Willing to cross-train and work in other areas of the store, as needed
  • Able to learn and adapt to current technology needs
  • Able to take initiative

Job Details:

Company: The Exchange

Vacancy Type:  Full Time

Job Location: Florida, NY

Application Deadline: N/A

Apply Here